May 2008 saw another significant achievement for The Ventura Group. After an extensive business evaluation process spanning five years, Ventura has achieved Quality Certification ISO 9001 across all its operations. This international standard recognises and validates Ventura’s dedication to customer satisfaction, which has always been central to the company’s philosophy and way of working.
In order to perfect its Quality Management system and achieve certification, Ventura underwent a stringent evaluation process. This included a pre-audit assessment, a review of documentation, and clearance of non-conformances. ISO 9001 is accepted worldwide as the international standard that endorses a company’s internal Quality Management and confirms that its products and services satisfy customers’ quality requirements.
The Ventura Group is one of a select few Australian bus and coach operators to achieve this certification. The management system adopted by Ventura encompasses the quality management system requirements of ISO 9001. As part of this commitment, Ventura will provide service to its customers, which meets or exceeds their requirements in terms of value, performance, responsiveness, reliability and safety. Ventura will work to offer improved timetables, more connections to the wider public transport system and be actively involved in the continuous growth and development of the community, while working through a platform of continuous improvement to be recognised as the leader in its field of business.